Processing Time & Order FAQ

Sugar Works is a handcrafted, made-to-order shop.  
Every product is blended and created specifically for your order.

PROCESSING TIME
Our current processing time is 14–21 business days.
(Business days do not include weekends or holidays.)

ORDERS & CHANGES
• Orders cannot be combined.
• No add-ons or edits after checkout.
• All sales are final.
• No cancellations or refunds.

SHIPPING
Orders ship once production and quality checks are complete.
Tracking will be sent by email once your order leaves the studio.

ISSUES WITH YOUR ORDER
If there’s an issue once your order arrives, contact:
hello@swcustomshop.com